Last updated: 1 November 2026
Arcana & Stars respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit arcanaandstars.com, place an order, contact us, subscribe to emails or use our services, as well as how that information is used and protected.
Who we are?
Arcana & Stars provides personalised Astrology and Destiny Matrix readings delivered digitally.
Website: https://arcanaandstars.com
Contact email: arcanaandstars@gmail.com
Information We Collect
Depending on how you use the website and which reading you purchase, we may collect:
- your name
- email address
- billing information
- order and transaction information
- date of birth
- exact or approximate time of birth
- place of birth
- information you voluntarily provide about yourself, your relationships or the questions you would like your reading to explore
- information submitted through contact forms
- newsletter and marketing preferences
- technical information such as IP address, browser type and device information
- information collected through cookies and similar technologies
For relationship readings, you may also provide birth information relating to another person. You should only provide information that you are authorised to share.
How We Use Your Information
We use personal information only where necessary to operate Arcana & Stars and provide our services. This may include using your information to:
- process and manage your order
- prepare your personalised Astrology or Destiny Matrix reading
- create and deliver your personalised PDF
- communicate with you about your order
- respond to questions or support requests
- maintain transaction and business records
- protect the website against fraud, abuse or security threats
- improve the functionality and performance of the website
- send marketing emails where you have chosen to receive them
- comply with applicable legal and regulatory obligations
We do not sell your personal information.
Birth Information and Reading Data
Personalised readings may require information such as your date, time and place of birth.
This information is used to prepare the service you have purchased and to provide the personalised interpretation requested.
Information you voluntarily share about relationships, personal circumstances or questions for your reading is used only for the purpose of preparing and delivering the relevant service, unless we are required to retain certain information by law.
Please avoid submitting information that is not necessary for your reading.
Legal Bases for Processing
Where the General Data Protection Regulation (GDPR) applies, we may process personal information on one or more of the following legal bases:
- Contract: when processing is necessary to provide a reading or fulfil an order you have placed.
- Consent: where you have actively agreed to receive marketing communications or accepted non-essential cookies.
- Legal obligation: where information must be retained or processed to comply with applicable accounting, tax or other legal requirements.
- Legitimate interests: where processing is reasonably necessary to operate, secure and improve the website and our services, provided those interests do not override your rights.
Payments
Payments may be processed by third-party payment providers.
Arcana & Stars does not receive or store your complete payment card details when payment information is processed directly by an external payment provider.
The payment provider may process information according to its own privacy policy.
Payment providers used on this website: WooPay by Stripe
Order and Service Emails
When you make a purchase, we may send emails necessary to complete your order, including:
- order confirmations
- payment notifications
- requests for information needed to prepare your reading
- delivery notifications
- customer support messages
These communications are part of providing the service you requested and are separate from promotional emails.
Marketing Emails
We may send promotional emails, newsletters or updates only where you have chosen to receive them or where otherwise permitted by applicable law.
You can unsubscribe at any time using the unsubscribe link included in marketing emails.
Unsubscribing from marketing communications will not prevent you from receiving necessary transactional emails relating to an active order.
Cookies
Arcana & Stars may use cookies and similar technologies to operate the website.
Essential cookies may be used for functions such as:
- website security
- shopping cart functionality
- checkout
- payment processing
- remembering basic preferences
Where required by law, analytics, advertising or other non-essential cookies will only be used after you have given consent.
You can manage your cookie preferences through the website’s cookie consent settings and through your browser.
For more information, please see our Cookie Policy.
Analytics and Third-Party Services
We may use third-party services to operate the website, process payments, deliver emails, prevent spam, analyse website traffic or provide other technical functionality.
These providers may process limited personal information on our behalf or as independent data controllers, depending on the service.
Relevant providers may include:
Hosting provider: Hostinger
E-commerce platform: WooCommerce
Payment provider(s): WooPay by Stripe
Email/newsletter provider: Reach by Hostinger
Analytics provider: Google Analytics
We encourage you to review the privacy policies of these providers for further information about how they process data.
Comments
If comments are enabled on the Arcana & Stars Journal, information entered into the comment form may be collected together with technical information such as the visitor’s IP address and browser information for moderation and spam prevention.
If comments are not enabled, this section does not apply.
Embedded Content
Pages and Journal articles may contain embedded content from third-party websites, such as videos, images or social media content.
Embedded content may behave in the same way as if you visited the third-party website directly. Those websites may collect information, use cookies or track your interaction with their content according to their own privacy policies.
How Long We Keep Your Information
We keep personal information only for as long as necessary for the purpose for which it was collected.
Order and transaction information may be retained where necessary for accounting, tax, fraud prevention or other legal obligations.
Birth information and information provided specifically for a personalised reading will not be retained longer than reasonably necessary to prepare, deliver and manage the service, unless continued retention is required for legal or administrative purposes.
Marketing information is retained until you withdraw your consent or unsubscribe, subject to limited records that may be necessary to document your preference.
How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure or alteration.
However, no online service or method of electronic transmission can guarantee absolute security.
Your GDPR Rights
If the GDPR or similar data protection legislation applies to you, you may have the right to:
- request access to the personal information we hold about you
- request correction of inaccurate or incomplete information
- request deletion of your personal information in certain circumstances
- request restriction of processing
- object to certain types of processing
- request portability of certain information
- withdraw consent where processing is based on consent
- lodge a complaint with the relevant data protection authority
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise your rights, contact us at:
arcanaandstars@gmail.com
We may need to verify your identity before completing certain requests.
International Data Transfers
Some third-party service providers may process information outside your country or the European Economic Area.
Where applicable, appropriate safeguards should be used for international transfers of personal information in accordance with relevant data protection law.
Children’s Privacy
Arcana & Stars services are not intended for children.
We do not knowingly collect personal information from children where parental or guardian consent would be required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, website functionality or legal obligations change.
The latest version will always be published on this page together with the date of the most recent update.
Contact
If you have questions about this Privacy Policy, how your information is used or your data protection rights, please contact:
Arcana & Stars
Email: arcanaandstars@gmail.com
Website: https://arcanaandstars.com