Because each written chart dossier is prepared by hand for you, analysis begins as soon as your order is verified. Cancellation requests must be received before manual drafting starts; once drafting has begun, the reading is treated as delivered in digital form and is not eligible for a refund. Digital products are exempt from standard return rights once the file has been made available to you.

If you submitted inaccurate birth details, such as an incorrect date, time, or location, contact us before analysis commences so we can amend the coordinates. Please review your information carefully at checkout. Corrections requested after drafting has started may be handled as a new order at our discretion.

Transmission errors and non-delivery are resolved with priority re-issuance of your reading file.

Look in spam or promotions folders. Your written reading is sent to the email address provided at checkout.

Write to the Contact page within the stated turnaround window, including your order reference and the email address used.

Verified transmission defects or non-delivery are resolved with a priority re-issuance of your digital reading.